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Case Study: Allen Organs (London) Limited
About our client
Allen Organs Limited, based at the Trada Business Campus in Hughenden Valley, is a company that supplies, maintains and supports electronic organs for churches, schools and personal use. Building, supplying and installing instruments all over the UK they pride themselves on the quality of their products and the level of service they provide.
Being precision instruments, purchasing and owning an organ is a long term investment, and so involves a lengthy relationship between supplier and customer. Partnering with Ingenuity IT to support and develop their IT was a perfect fit.
Allen Organ’s IT infrastructure was built around a Workgroup, that is to say a number of PCs, laptops and printers connected together on a network with shared resources. It had grown organically with the business and was showing signs of reaching its limits. The business was starting to suffer from its inefficient IT structure. “We would have our critical data in many different places” explains Liz Arkwright, Office Manager. “We felt exposed with important business data such as E-Mail and documents stored on individual PCs, this made it difficult to manage during holidays and sickness”, “we were also conscious that having our data in several different places made implementing a strategy to back it up very difficult indeed”. Liz contacted Ingenuity to ask their advice on the best way forward.
“We had worked with Allen Organ’s for some time and (as we try to do with all our clients) had got to know how their business functioned well enough to advise on the best solution for them” says Matt Simpson from Ingenuity. “Liz knew they needed to bring their data together to solve the data access and backup issue”. “A server was the obvious choice, but which one?” says Liz, “I contacted Ingenuity and we discussed our needs”, “they explained what was available and suggested a solution, at every stage explaining why in a language we understood”
A Microsoft Small Business Server based infrastructure was deployed. This solved the problem of distributed data by providing central resource management including E-Mail, documents and printers. They were able to implement a data backup strategy and therefore secure business critical information. With business data now stored centrally, access is controlled by file level security which alleviates access issues during staff sickness or holidays. Equally access to individual mailboxes can be granted should need arise. It brought additional benefits by introducing VPN technology, providing remote access to that data for the sales force on the road, and key member of staff. Access to Outlook E-Mail via the Internet is now also possible via Outlook Web Access.
“It has been a pleasure to work with Ingenuity over a number of years – their professional and helpful attitude has allowed me to concentrate on other aspects of the business safe in the knowledge that any IT issues are sorted out quickly and efficiently with the minimum of disruption to the business. They have also been proactive during our relationship in suggesting helpful and affordable additions and investments allowing us to make maximum use of the technology available. We look forward to working with you again in the future.”
Liz Arkwright, Office Manager, Allen Organ Studios (London)